Terms and Conditions

This page explains our terms of service, which contains important information about your legal rights. When you’re visiting our website, completing a customer registration and/or placing any order, you’re agreeing to be bound by these terms.

Coir Doormats:

Our mats are all hand made using the highest quality material. Our coir matting is PVC backed, 
Coir is a natural material, and if it is is knocked by a sharp or cornered edge, can develop loose strands. Any loose or protruding strands of coir that may appear should be cut off with a sharp knife or scissors and should never be pulled, as this may affect the integrity of the mat. This is not a fault, but in turn is easily remedied in this way. Snip it and let it settle.

Do not pull any coir strands that are slightly above the height of the base mat as this can cause damage, it must be allowed to naturally splay down and this will help secure the inlay in place.

Coir matting is a natural material and can molt and shed piles.

It is advised not to position coir matting in an exposed area directly subject to outdoor elements. This can vastly reduce the longevity of the mats.

Like any flooring, coir matting is susceptible to fading and discolouring in direct sunlight and with wear.

Minor variations in the fiber color are normal and blend over time.

No form of replacement or guarantee can be offered in any of these specified circumstances or just simply wear and tear.

Despatch and Delivery:

Every effort is made to ensure that all matting sold by The Doormat Society is dispatched as quickly as possible after clearance of your payment, subject to events that are beyond our reasonable control. Standard and Cut to Size goods are normally despatched within 5-7 working days. For progress of your order, or to discuss potential delivery times, please email us at info@thedoormatsociety.net.au (replies within hours)

If your ordered item is temporarily out of stock, we will back order for you and despatch your order as soon as possible. You will always be emailed with an option to cancel this order should you wish.

Please note that we do not accept any liability whatsoever for any delay in delivery caused by environmental factors or by third parties (including Australia post or any mailing or courier service companies) that we may use to deliver your order.